Martin Selig Real Estate Portfolio
Office-use in Seattle, WA
By the numbers
Six facilities
15 lanes
4,830 vehicles per month on average
76 tenant companies
Since implementing SPACES technology, the MSRE Portfolio has experienced notable improvements in operational efficiency, customer satisfaction, and revenue generation.
Challenge
Before using SPACES technology, the MSRE Portfolio faced challenges common to high-demand parking facilities:
Entry and exit delays caused by manual processes and miscommunication during validations led to customer frustration
Inconsistent revenue tracking and high maintenance costs for manual systems made it harder to operate efficiently
Solution
The MSRE Portfolio implemented SPACES “Call to Park” technology. SPACES also enabled tenants to validate parking digitally, simplifying the process for more than 2,000 validated parkers monthly, accounting for up to 36% of total parks.
Results
Enhanced efficiency and reduced wait times SPACES technology has significantly improved entry and exit times for the MSRE Portfolio. The average “Call to Park” entries take between 25-40 seconds. This has minimized congestion and ensured a smooth parking experience for most customers.
Increased revenue In November of 2024, the MSRE Portfolio generated $19,557 in revenue.
Reduction in support calls Call volumes have decreased since implementing SPACES, with customer support interactions accounting for only 12% of total parks during November 2024. This reduction highlights improved self-service rates and system reliability.
Easier parking User journeys in November 2024 showcased that 92% of registered and first-time parkers completed their journeys without assistance. When support was needed, 8% were assisted within 2 minutes by call center agents, and there were no calls that required operator intervention.
With reduced wait times and seamless validations, the MSRE Portfolio sets a new standard for modern parking solutions in large city office-use environments.